“Every command within the application also had to be accessible via keyboard, and it needed to work with the various screen readers out there to ensure everyone could use it effectively.”Īs COVID-19 disrupted the entire world, the CNIB Foundation needed to find a way to continue providing its critically important services to people with sight loss, despite social distancing mandates and travel restrictions. “The interface had to be very simple and easy to use,” Lombardo added. Internally, we are a Microsoft Office 365 shop, and we’re very adept at using that technology, but externally, it would be too complicated for us to have a rapid session on that platform with someone who is in need or wants to learn something.” “Our challenge is that we’re delivering services to the blind or partially sighted, so we need our technology to be as accessible as possible. “We were three years into a five-year modernization strategy for our systems, which was centered around delivery of services,” said Frank Lombardo, vice president of property and technology at CNIB.
However, its legacy systems lacked the simplicity required for its core audiences. Video communication for allĬNIB needs to leverage the most effective and accessible technology to deliver its services effectively to as many people as possible. With a central mission to “change what it is to be blind today” and help those within the blind or partially sighted community “live the lives they choose”, the CNIB Foundation plays a vital role in giving Canadians impacted by sight loss the tools and information they need to live life to the fullest. The non-profit’s programs are focused on supporting their participants in all aspects of life, including programs dedicated to using technology, navigating safely with a guide dog, returning to school and the workforce, and connecting with other people with sight loss for social and emotional support. Established in 1918 to assist soldiers who had been blinded in World War I, the CNIB Foundation (Canadian National Institute for the Blind) has served as an invaluable resource for Canadians with sight loss for more than 100 years.
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